COVID-19 Promise

OUR COVID-19 PROMISE*

We appreciate the understandable concerns of our existing and future clients regarding the potential effects on their holiday arrangements due to the restrictions imposed due to the Coronavirus (COVID-19) pandemic. In order to offer confidence and peace of mind, we have created our COVID-19 PROMISE which details our commitment to ensure that the maximum protection is provided and the minimum disruption is caused to your holiday plans in the event that they are adversely affected by these regulations and restrictions.

COMPLIANCE WITH FCDO GUIDANCE

We comply with guidance issued by the UK Foreign, Commonwealth and Development Office and respect our clients’ concerns in relation to the advice issued. If the FCDO advice is against ‘all but essential travel’ 14 days or less before you are due to go on holiday, we will contact you to discuss your options.
Nevertheless, if you have any queries about how the FCDO advice might affect you holiday, please feel free to contact us at any time.

FCDO Advice for Sardinia and Sicily – Click Here
FCDO advice for Corsica – Click Here

ATOL & ABTA BONDED / BOOK WITH CONFIDENCE

Hargreaves & Nurse Ltd is ATOL and ABTA bonded meaning that our clients who book a package holiday can be confident that they benefit from full financial and legal protection in the event of our financial failure.

NO FEE AMENDMENTS

We will not charge an administration fee for amendments to any element of your holiday arrangements due to COVID-19. However, airlines may charge fees to alter flight tickets which we will pass on to you.

FLEXIBLE BALANCE DUE DATES

We will postpone the due date for the payment of the balance of your holiday cost to enable you to consider your options if your holiday arrangements are affected by the restrictions relating to COVID-19.

IMPLEMENTATION OF COVID-19 PROTOCOLS

All of the accommodations in our collection have implemented COVID-19 protocols to take the necessary measures to comply with the local health and safety requirements and ensure the maximum protection for guests. This also includes our hire car suppliers and airport transfer operators.

COVID-19 AUDIT OF ACCOMMODATIONS & SUPPLIERS

In summer 2020 we visited - and will visit again in 2021 - a large selection of our accommodations to gain first-hand experience of the measures put in place in order to ensure the safety and health of our guests. Specific information for accommodations can be found on their respective pages on our website.

KEEPING YOU INFORMED

We will contact you as soon as we become aware of any issue that might impact upon your holiday arrangements and, where necessary, work with you to try to find a suitable solution.

CONTINUAL UPDATES

We will update our website continually to ensure that the information concerning COVID-19 and the effects of the restrictions may have on travel arrangements is as accurate as possible: COVID-19 Latest Updates.
From our experience so far, we are more than happy to answer any questions or concerns you may have either by telephone, email or on our online chat facility.


*For further details please see our Coronavirus page – click here

Please note: This promise is valid for new bookings made after 10th November 2020


Coronavirus Promise
Foreign travel advice: The Foreign & Commonwealth Office have up-to-date advice on staying safe and healthy abroad. Visit https://www.gov.uk/foreign-travel-advice to get the latest advice.
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